Privacy Policy

At Plank Designs, we take your privacy seriously. As a South African company serving customers around the world, we are committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, and safeguard your data when you purchase or use our digital products—including website templates, icon packs, plugins, and extensions.

Plank Designs is based in South Africa, but our products are used by creators, designers, and developers worldwide. Regardless of where you are located, this policy governs how we handle your information. By using our services, you acknowledge that your data may be processed in South Africa and other countries where we or our service providers operate.

• Account Information: When you purchase a product or sign up for updates, we collect your name, email address, and billing information.
• Payment Data: All payments are processed securely by third-party payment processors. We do not store your credit card details on our servers.
• Usage Information: We may collect anonymized data about how you interact with our website and products to improve your experience.
• Communications: If you contact us for support, we retain those communications to provide better service and assist with future inquiries.

• To process your orders and deliver digital products (Framer templates, code files, etc.).
• To send important updates about your purchases, including product updates or security notices.
• To improve our products and website based on usage patterns and feedback.
• To communicate with you about new products, features, or promotions (you can opt out at any time).
• To provide customer support and resolve technical issues.

For users in the European Union and other regions with specific data protection laws, we process your information based on:

• Payment Processors: We use secure third-party payment gateways (such as Stripe, PayPal, or Gumroad) to process transactions. These providers have their own privacy policies and security measures.
• Analytics: We may use tools like Framer Analytics or Google Analytics to understand website traffic and improve user experience.
• Email Communication: If you subscribe to updates, we use email service providers to manage our newsletter and product announcements.
• Hosting Providers: Our website and product delivery systems are hosted on secure servers provided by third-party infrastructure companies.

As a South African company serving international customers, your information may be transferred to and stored in countries outside your home jurisdiction. When we transfer data, we ensure appropriate safeguards are in place, including standard contractual clauses where required by law. By using our services, you consent to these transfers.

• All data transmitted between you and our website is encrypted using SSL/TLS protocols.
• We follow industry best practices to protect your information from unauthorized access, alteration, or destruction.
• Access to personal data is restricted to authorized personnel who need it to perform their duties.
• While we implement strong security measures, no online transmission or storage is 100% secure.

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal obligations (e.g., tax records for past purchases).
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• Data Portability: Request a machine-readable copy of your data for transfer to another service.

Our products and services are designed for professionals and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we may retain transaction records for tax and accounting purposes as required by South African law.

As a South African company, we comply with the Protection of Personal Information Act (POPIA). This means we are committed to processing your personal information lawfully, transparently, and for specified purposes. If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Regulator of South Africa.

We may update this privacy policy periodically to reflect changes in our practices, technologies, or legal requirements. The "Last updated" date at the top of this page indicates when revisions were made. We encourage you to review this policy regularly. For significant changes, we will notify users through our website or via email.